Exchange and Return Policy
1. To return an item you must obtain a return authorization number (RA#) and we will provide you with one and the address where the package has to be sent.
3. Please mark the appropriate reason for returning as well as your intention, Exchange or Refund in the invoice/packing list we sent to you. Enclose one copy of the packing list or invoice with the item. Be sure to keep one copy of the packing list or invoice for your personal records.
4. We will neither accept returns nor credit customers if products are returned in the following conditions: stained, soiled, abused, torn, laundered, dirty, covered with pet hair, broken or damaged in any other possible way. Cigarette or laundry odor will also prevent us from crediting or exchanging goods. Items must be returned in saleable condition.
5. All products must be returned within the next 30 days of the shipping date of your order, in good saleable condition, in their original packaging, with all their accessories and the return form attached to ensure credit.
6. Returns received passed 30 days of the shipping day will not be eligible for credit and will not be returned to the customer.
7. Return shipping charges are the responsibility of the customer. We do not accept C.O.D. deliveries.
8. For your own protection, we recommend that you use UPS or Insured Parcel Post to return goods.
9. Eligible refunds will be credited to the original payment method (with any applicable taxes) less original shipping and handling charges.
10. Refunds or exchanges can take up to 4 weeks to process. For credit card orders, please allow one or two statements for credit to appear.
11. If you have any question on your return/exchange/refund please send us an email to
info@homedecorexpress.com attn: Return Dept
12. You will be refunded the shipping cost if the return is a result of a manufacturer defect or a shipping error on our part, otherwise we will not refund the shipping and handling charges.
13. All clearance items are FINAL sales and not returnable.
