Generally orders are processed and shipped within 48 hours of when they are placed. Of course, exceptions can always be made. Please call our Customer Service team if it is necessary to hold an order for a specific time frame.
Please keep in mind that orders are subject to sales. Since we work with a live inventory that is constantly changing, items can sell out and go to backorder while the order is being held.
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Call 888-770-4126. Although our website is designed to be comprehensive and address your basic questions and concerns, our commitment is supported by a trained, live (yes, live) customer service team.
You may call us Monday through Friday between 9:30 AM and 5:30 PM Eastern Time. Our customer service team works exclusively with HomeDecorExpress and is able to provide answers to your questions as well as assistance in decorating and making selections. They can even help you in tracking your order and in dealing with other issues that may arise.Back to top
We accept PayPal Visa, MasterCard, American Express, and Discover Cards. All online orders are processed and secured by VeriSign
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Yes, if you provide your email address when you place an order, we will send you an email confirmation usually within 24 hours.
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You can log in to the website and go to the “ MY ACCOUNT” section. Here you can review and modify your profile as well as “ VIEW ORDERS” .
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To edit or cancel an order you need to send an email to info@homedecorexpress.com or call (888) 770-4126 and inform our customer service team.
Remember to call right away because orders are processed and shipped within 48 business hours, so if the package has already shipped, edits and cancellations cannot be confirmed.Back to top
All products must be returned within 30 days of the shipping date of your order, in good saleable condition, in their original packaging, with all their accessories and the return form attached to ensure credit. For more details please refer to the exchanges and return policy section of our website
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To return an item you must obtain a return authorization number (RA#) and we will provide you with one and the address where the package has to be sent. Request for RA # should be done at info@homedecorexpress.com.Please mark the appropriate reason for your return as well as your intention, Exchange or Refund in the invoice/packing list we sent to you. Enclose one copy of the packing list or invoice with the item. Be sure to keep one copy of the packing list or invoice for your personal records.
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Create an account with us. All you need to do is create a user name and password, no purchase is necessary. Put the items on your wish list. When you’ re ready to purchase just log in and your information should be there. Of course you can place an order online without registering with us.
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Yes. You need an account to save a shopping cart and when you return to the site you must sign in to see it.
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We offer a special discount program to designers and resellers.
Call (888) 770-4126 Monday through Friday between 9:30 AM and 5:30 PM Eastern Time, and one of customer service representatives will provide further information on how to register for this program.Back to top
We do our best to render images complete with texture and pattern as true to form as possible. As various monitors render colors differently, we recommend that you order swatches to ascertain whether the color you see online will best suit your dé cor.
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All orders are shipped via UPS shipping. We offer the following shipping options:
§ Standard Ground Shipping
§ Third Day Air
§ Second Day Air
§ Next Day Air
Notes:
Express packages are not delivered on weekends and holidays. If you need to receive your package on weekend, it may be arranged for an extra charge. For more information contact customer service at (888) 770-4126.
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Sales tax is only charged when an order is shipped to a state where we have a company office. At present we have an office in New Jersey and sales tax is charged to orders that are shipped to New Jersey.
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We are sorry UPS does not deliver to a P.O. Box shipping address.
Presently, we ship only within the continental United States. If you would like to ship outside of the continental US, we recommend that you arrange to have merchandise sent to a private shipper in the United States who would then ship to your destination.
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We go to great lengths to keep your financial information private and safe. HomeDecorExpress.com employs encryption and authentication tools to protect the security of your credit card information, and we will do our best to protect its security on our systems. We use Secure Socket Layer (SSL) encryption, the industry standard in transferring information to process your orders, designed to render information unreadable should anyone try to intercept it. We use VeriSign Inc. (NASDAQ: VRSN) who delivers critical infrastructure services that make the Internet and telecommunications networks more intelligent, reliable, and secure.
When you've finished shopping and begin the checkout process, you will move into the secure area of our site. A warning window may pop up to notify you that you are entering this "safe" area. Also, the VeriSign seal will appear in the lower left hand corner of your screen to notify you of this change. You will remain in this secure zone for the entire checkout process.
However, we cannot guarantee or warrant the security of any information you transmit to or from our Web site, and you do so at your own risk.
To help ensure others will not have access to your credit card information while on our Web site, we urge you to sign off your account and close your browser window when you have finished your visit, especially if you are sharing a computer with someone else or are using a computer in a public place.
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This number printed on your card provides a safeguard when a purchase is made using your credit card. For Visa, MasterCard and Discover Network, it is the last three digits printed on the back of the card. For American Express, it is the four digits printed above the account number on the front of the card.
We do not nor will not sell or rent your email address or any other information to other companies.
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Absolutely no information about you is sold, rented or shared with any other non-affiliated company or agency. In order to ship and trace merchandise, we make your name and address available to such companies as UPS. We collect customer information only to improve your shopping experience at homedecorexpress.com, and to better serve you through communication about our products, services, and promotions if you so choose. We do not share, nor store credit card information with third parties except for the purpose of processing payment for products you've ordered and as required by law.
Our web site does however use cookies. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. Generally, we use cookies to remind us of who you are, tailor our products and services to suit your personal interests, estimate our audience size, assist our online merchants to track visits to and sales at our sites and to process your order, and/or analyze your visiting patterns. You can generally set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it.
To review the HomeDecorExpress privacy policy, click
here
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Copyright © 2011 Home Decor Express - All Rights Reserved
All original wording and photographs used on this website are the property of Home Decor Express, and may not be used without prior written consent.
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